If there was a mistake on our part in not shipping the correct items then send us an email and we will contact you with further instructions. If it's determined the item will be returned and a refund given the items must be sent back in there original condition (meaning they can be resold) and when received we will issue a full refund including shipping.
Items can be returned even though their is no mistake or fault with the product. You have 14 days form when you receive your order to notify us that you will be returning the product. Remember that the item must be in its original condition, meaning it can be resold in order to receive a refund and this refund is for the product only, not the shipping cost. The return shipping is at your expense and if the returned product goes missing in transit you are to pursue your postage provider for compensation as the product still belongs to you until the refund is given.
Original condition means: Returned in same clear packaging, free of smoke and animal hair, tags attached, not untwisted, wound into a ball or worked from, etc... In other words we should be able to put it right back on the shelf for resale.
An item can be exchanged as long as it is in it's original condition meaning it can be resold. Buyer is responsible for cost of shipping it back and any delays or problems that may occur while being returned is the responsibility of the buyer to sort out. Until the item reaches us it is still the property of the buyer and we are not responsible for it. Usual shipping costs will be charged for the exchanged items.
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